Overall Experience Reviews For Sport Clips Haircuts of Simpsonville - Five Forks

I called and spoke with a stylist to inquire about the wait time, she told me to check in online and it would be less than 25 minutes. I did so and drove up there only to find out that my 25 minute time now changed to 2 hours. Also, it seems their "internet" keeps going down and they can only take CASH as payment... Odd that I can check in online and it shows up in the store but you can't use the internet to make payment.. seems fishy and this is not the first time it has happened.. (There is a Verizon store next to it that never has any internet issues). As for my actual hair cut, the new stylist that I went with, since I didn't have 2 hours to wait, told me that it was her worst Christmas ever and proceeded to cut my hair. I explained specifically not to cut it too short in the back or it would stand up and she didn't listen. After a frustrating few minutes she threw in the towel and had the Manager step in to fix it. Here is where they picked back up a star. The manager clearly saw that there was an issue. She stepped in and comped the haircut but best of all, she had the experience and talent to actually turn my terrible haircut around and make it presentable. I am very happy that she was there and that she was trained to do the right thing. I can't say that I'll be back but at least they hired a good manager. Overall, it's a good thing when you can recover from a bad experience but between the wait time issue, CASH only issue and the stylist issue there are just too many factors not in favor of returning. There are lots of places out there to get a haircut and I need to feel confident in a store to earn my business. sadly this is not the case.

Long wait... which I don't mind but mgmt clearly doesn't plan for busy time since there only 2 stylists. On top of that it really seems like the two stylists are purposely slowing down for cleanup after each customer.

Reply from Sport Clips Haircuts of Simpsonville - Five Forks:
Thank you for taking the time to leave us a review. We certainly apologize you didn't have a great experience with us. Your feedback will be helpful in improving our services.

Always a great experience. Very friendly staff.